Eight men in light blue shirts and one in a dark shirt gathered around a white table with dual monitors, in an office with a world map and window.

Mission Control — 24/7 Medical & Flight Coordination

Our Mission Control Centre coordinates every medical flight, anywhere in the world — from the first call to the final handover.

Centre

The Heart of Every Medical Mission

Every air ambulance mission starts and ends at our Mission Control Centre. This dedicated team coordinates medical, operational and logistical aspects, ensuring that each patient is transported safely and efficiently.

Single point of contact for hospitals, insurers, assistance companies and families.

Real-time coordination between medical crew, pilots, ground ambulances and hospitals.

Full oversight of each mission, from initial request to final handover.

Two men working at desks with multiple computer screens in a control room with large monitors displaying maps and data on the wall.

Need help assessing your patient’s situation?

Contact Mission Control
Close-up of a blue and white airplane nose with its door open, parked in front of a Luxembourg Air Rescue hangar.
Control

Mission Control: From First Call to Safe Handover

A fully coordinated process — medical, operational and logistical — managed 24/7 by a single expert team.

What we manage

Star of Life icon (six-pointed star) with a medical caduceus in the center (staff and snake).
Medical coordination
Case assessment, patient triage, choice of medical configuration and crew.
pictogram of a list with a light bulb and a cogwheel representing ideas, a checklist and settings
Operational planning
Flight planning, aircraft selection, crew scheduling, airport coordination.
Route icon showing two location markers connected by a line path.
Ground logistics
Ambulance transfers, bed-to-bed organisation, liaising with sending and receiving hospitals.
icon of a magnifying glass searching for a location
Real-time monitoring
Tracking of every mission, handling changes in condition, weather or logistics.

How we coordinate a mission

1

Request received

By phone, email or online form.

2

Medical & operational assessment

Doctors and coordinators evaluate the case and define options.

3

Mission planning & confirmation

Aircraft, crew, ground ambulances and timing are confirmed.

4

Live mission follow-up

Continuous coordination between aircrew, medical team and hospitals.

5

Handover & debrief

Patient safely transferred; mission documented.

Submit a Case to Mission Control

Prepare your medical repatriation with peace of mind

Consult our experts